How money and dates are handled.

Every engagement has its own Creative Direction and Experience Agreement, and that agreement sets the fee, the payment schedule, and the cancellation and rescheduling terms for that occasion. Nothing on this page overrides it. If you are already a client, the signed agreement is in your Reason under Your agreement, and the schedule is under Payments.

An enquiry does not hold a date, and neither does accepting a proposal on its own. A date is held once the agreement is signed and the initial payment has been received. Until both have happened, the studio may take another engagement for the same date.

The first payment in a schedule is the initial payment. It secures the date and the studio’s commitment to the engagement. Whether and to what extent it is recoverable if plans change is set in the signed agreement for that engagement; we do not apply a blanket rule on this page.

After the initial payment, payments fall due on the dates in your schedule. Each one appears in your Reason ahead of time and can be paid there. If a due date is going to be difficult, tell us before it passes and we will look at the schedule with you rather than after the fact.

If you need to move your occasion, tell us as early as you can. We will confirm whether the studio is available for the new date, and what has already been committed on your behalf. Work already performed and commitments already made to vendors do not disappear when a date moves; how they are carried across, credited or re-invoiced is agreed in writing at the time and is subject to your signed agreement.

Cancellations should be sent to us in writing. We will confirm what has been paid, what work has been performed, and what has already been committed to third parties on your behalf. Amounts paid to vendors, venues and suppliers are governed by those parties’ own terms and are frequently not recoverable. The treatment of studio fees on cancellation is set in your signed agreement.

If AGR is unable to continue an engagement for a reason within our control, we will tell you promptly, help hand over what we can, and settle the account so that you are not charged for work we have not performed. Where an occasion cannot proceed because of events outside anyone’s control, we will work with you on a fair outcome within the terms of your agreement.

Where a refund is due, it is returned through the original payment method by our payment processor, and appears in your Reason against the payment it relates to. Refund timing depends on your bank. We do not describe any payment as non-refundable on this page; that treatment only applies where the governing agreement establishes it.

Most of this is better handled by a conversation than by a policy. Write to hello@agoodreason.co, or send a message inside your Reason. See also Terms and Privacy.